Last updated: Feb 13, 2025
This Privacy Policy explains how EZO KAYAN LLC, doing business as EZO Market (“EZO Market,” “we,” “us,” or “our”), collects, uses, and shares information when you visit https://ezomarket.com, create an account, contact us, or place an order.
Information We Collect
We may collect information you provide directly, including your name, billing and shipping addresses, email address, telephone number, account information, order details, return information, product reviews, and customer-service communications.
Payments are processed by third-party payment providers such as Stripe. EZO Market does not normally receive or store your complete payment-card number. We receive transaction identifiers, payment status, card type, and limited payment information needed to complete and support the order.
We may also collect technical information automatically, including IP address, browser and device information, referring pages, pages viewed, timestamps, cookie identifiers, and information used for security, fraud prevention, analytics, and site operation.
How We Use Information
We use information to:
- process payments, orders, shipping, returns, and refunds;
- create and maintain customer accounts;
- provide customer support and service communications;
- prevent fraud, abuse, unauthorized transactions, and security incidents;
- comply with tax, accounting, legal, and regulatory obligations;
- maintain, troubleshoot, analyze, and improve our website and services; and
- send marketing communications when permitted and allow recipients to opt out.
Cookies and Similar Technologies
Our website uses cookies and similar technologies needed for shopping-cart, checkout, account, security, and site functionality. We may also use preference and analytics technologies to understand site performance. Browser settings may allow you to block cookies, but disabling essential cookies can prevent cart, login, or checkout features from working.
How We Share Information
We may share information with service providers that perform functions for us, including WooCommerce and WordPress service providers, Stripe and other payment processors, USPS, UPS, FedEx, hosting and email providers, fraud-prevention vendors, analytics providers, professional advisers, and government authorities when legally required.
We may also disclose information when reasonably necessary to protect customers, EZO Market, or others; enforce our agreements; investigate fraud; or complete a business transfer such as a merger, financing, sale, or reorganization.
We do not sell personal information for monetary consideration.
Data Retention
We retain information for as long as reasonably necessary to provide services, support orders and returns, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with law. Retention periods vary by record type and legal requirement.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No Internet transmission or storage system can be guaranteed to be completely secure.
Your Choices and Rights
You may update certain account information through your account or contact us to request access, correction, or deletion where applicable. Some information may be retained when required for transactions, taxes, fraud prevention, disputes, or other legal obligations.
You may unsubscribe from promotional emails by using the unsubscribe link in the message. Transactional communications concerning orders, security, or account activity may still be sent.
Children’s Privacy
EZO Market is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
Third-Party Links
Our website may link to third-party websites. Their privacy practices are governed by their own policies, and EZO Market is not responsible for those practices.
Changes to This Policy
We may update this Privacy Policy. The revised version will be posted on this page with an updated date. Material changes may also be communicated through the website or by email when appropriate.
Contact Us
Privacy questions or requests may be sent to: customerservice@ezomarket.com