Last updated: August 23, 2026
Return Window
Most eligible products may be returned within 30 calendar days after the carrier’s recorded delivery date. A return request must be submitted within this period by emailing customerservice@ezomarket.com and including the order number, product, reason for return, and relevant photographs when requested.
Return Authorization Required
All returns require approval and return instructions before shipment. The correct return address will be provided after the request is approved. Products sent without authorization, sent to an address shown on an outbound shipping label, or sent to an incorrect address may be delayed, refused, or returned to the sender.
Return Eligibility
The returned product must match the serial number and item originally shipped. It must include all original components, accessories, manuals, promotional items, and packaging supplied with the order.
Before returning a device, the customer must remove all personal data, passwords, activation locks, device-management profiles, and linked user accounts. This includes, where applicable, Apple Find My or Activation Lock, Google account locks, DJI account or DJI Fly device binding, and similar manufacturer security features.
Condition-Based Refund Deductions
Eligible products returned unopened, unused, complete, and in their original saleable condition normally receive a refund without a restocking deduction, excluding any non-refundable shipping charges.
For a non-defective product that has been opened or used, a restocking deduction of up to 20% may apply based on handling, testing, repackaging, and the reduction in resale value.
Additional deductions may apply when a return is incomplete, materially damaged, altered, excessively used, incorrectly packaged, missing accessories or original packaging, locked to a user account, has a mismatched serial number, or is otherwise returned in a condition different from the condition in which it was sold. Any additional deduction will be based on the reasonably documented loss in value. If the returned item has no recoverable resale or parts value because of its condition, the deduction may equal the purchase price and no refund may be due.
We will communicate the inspection result and any proposed deduction. These condition-based deductions are not applied to a verified defect, shipping damage, or incorrect item caused by EZO Market.
Defective, Damaged, or Incorrect Items
Contact us within the 30-day return period if an item arrives damaged, is materially different from the listing, is the wrong item, or has a suspected defect. Provide photographs, video, serial numbers, or troubleshooting information when reasonably requested.
After verification, EZO Market will provide appropriate return instructions. For a confirmed shipping error, transit damage, or qualifying defect, EZO Market will not charge a restocking fee and will provide or reimburse an approved return shipping method.
Change-of-Mind and Compatibility Returns
For returns caused by buyer preference, accidental purchase, compatibility, or another reason not attributable to an EZO Market error or verified defect, the customer is responsible for return shipping. Use a trackable and appropriately insured service. Original shipping charges are not refundable in these cases.
Open-Box Products
Open-box products are sold in the condition described on their product pages. A return is evaluated against the disclosed condition at the time of sale. Normal condition characteristics that were clearly disclosed are not treated as an undisclosed defect.
Refund Processing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank and card processing times vary; after a refund is issued, it may take approximately 5–10 business days to appear on the customer’s account.
A partial return or condition-based deduction results in a partial refund. We do not issue a refund to a different card, bank account, or person.
Order Cancellations
Cancellation requests should be sent immediately to customerservice@ezomarket.com. We will attempt to cancel an order that has not entered fulfillment, but cancellation is not guaranteed after processing begins. A shipped order must follow the return procedure above.
Contact
Return requests and questions: customerservice@ezomarket.com