Last updated: Feb 13, 2025
Shipping Area
EZO Market currently ships only to eligible delivery addresses within the United States. We do not offer international shipping. Address eligibility and available shipping services are confirmed at checkout.
Order Processing
Orders are normally processed within one business day after payment is successfully authorized. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day. Processing time is separate from carrier transit time.
Carriers and Delivery
Orders may be shipped using USPS, UPS, or FedEx. EZO Market selects the carrier and service based on the destination, package size, value, and other delivery requirements. Tracking information is emailed when the order ships.
Carrier delivery estimates are not guarantees. Weather, carrier disruptions, seasonal volume, incorrect addresses, and events outside our reasonable control may cause delays.
Shipping Charges and Free Shipping
Orders below the free-shipping threshold generally receive Standard U.S. Shipping for $14.99. Free U.S. Shipping is offered on qualifying orders of $99 or more when shown at checkout. The shipping method and charge displayed during checkout control the order.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact customerservice@ezomarket.com immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Additional shipping costs caused by an incorrect address, refused delivery, or an unclaimed package may be deducted from a refund where permitted by law.
Signature Requirements
EZO Market may require an adult or direct signature for high-value orders. The signature requirement cannot always be removed after shipment.
Damaged, Missing, or Delayed Packages
If tracking shows damage, an unusual delay, or delivery but the package cannot be located, contact customerservice@ezomarket.com promptly. Keep all packaging and photograph any visible package or product damage. We may need the customer’s cooperation while we open a carrier investigation.
If we cannot ship within a promised time, we will provide an updated estimate and, when required, an opportunity to accept the delay or cancel the unshipped order for a refund.